hb 777 Privacy Policy
Your personal information is of the highest importance to us. This document describes how we collect, store, and use your information.
This Privacy Policy ("Policy") has been prepared on behalf of the hb 777 platform ("Platform", "we", "us"). This Policy applies whenever you use the hb 777 website, create an account, play games, place bets, or interact with us in any way. By using our services, you are considered to have accepted the terms set out in this Policy.
You are requested to read this Policy carefully before using our services. To learn about the general terms of use of the Platform, please see our Terms and Conditions.
Definitions and Scope
In this Policy, "personal information" means any information that can directly or indirectly identify an individual. This includes name, mobile number, email address, identity verification documents, financial data, and device-related information.
"Platform" refers to the hb 777 website, mobile applications (Android and iOS), and other digital channels. This Policy applies to all services associated with hb 777, regardless of where in Bangladesh the user connects from.
"User" means any adult who has registered or is in the process of registering with hb 777.
Data Collection
2.1 Information Provided at Registration
We collect the information you provide when opening an account on hb 777. This includes:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport details for identity verification
- Payment method details (bKash, Nagad, Rocket, or Upay number)
2.2 Information Collected Automatically During Use
When you use hb 777, our system automatically collects certain technical information. This includes:
- IP address and device information (operating system, browser version)
- Session activity and login duration
- Gaming and betting history
- Deposit and withdrawal transaction details
- Information collected through cookies and similar tracking technologies (details in Section 6)
2.3 Information Provided Through Contact
If you contact our customer service team via live chat or email, we also collect and store the information provided in that conversation.
Purpose of Data Use
hb 777 uses the collected information for the following purposes:
3.1 Account Management and Service Delivery
Information is used to create, verify, and manage your account and to confirm your identity. This information is also needed to process deposit and withdrawal transactions and to apply bonus benefits.
3.2 Security and Fraud Prevention
We analyse your information to protect your account, detect suspicious transactions, and ensure proper use of the Platform. All data transfers are secured using SSL technology.
3.3 Communication and Customer Service
Your contact information is used to send you important service notifications, transaction confirmations, and customer support assistance.
3.4 Responsible Gaming
By monitoring your gaming behaviour, we uphold our Responsible Gaming guidelines and provide support where needed.
3.5 Service Improvement
Collected information is used to analyse user experience and improve the quality of the Platform, as well as to resolve technical issues.
Data Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active and for a reasonable period thereafter. Financial transaction records are kept for the period required by applicable legal obligations.
4.2 Security Measures
hb 777 uses the following technical measures to protect your information:
- All data transmissions are encrypted via SSL/TLS protocol
- Passwords are stored using strong hashing algorithms — never in plain readable form
- Access to sensitive information is restricted to authorised personnel only
- Regular security audits are conducted to identify and address system vulnerabilities
- Firewalls and intrusion detection systems remain active at all times
4.3 Response to Data Breaches
Should a data breach occur for any reason, hb 777 will act promptly to take the necessary steps and will notify affected users in a timely manner.
Data Disclosure and Third Parties
5.1 General Policy on Data Disclosure
hb 777 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared on a limited basis with trusted partners as needed to operate the service.
5.2 Service Provider Partners
We use selected third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and gaming software operations. Only the information necessary for service delivery is shared with these partners, and they may not use it for any other purpose.
5.3 Legal Obligations
If hb 777 is required to disclose information by court order or applicable law, it will fulfil that obligation. In such cases, users will be notified in advance wherever possible.
5.4 Business Changes
In the event of a business restructuring or merger, user information may be transferred to the new entity. Even in that case, the terms of this Privacy Policy will remain in effect.
Cookie Policy
6.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. hb 777 uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and keep core services functioning.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Help improve service quality by analysing user behaviour.
6.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some core features of the Platform to not work properly.
6.3 Third-Party Cookies
Game studios integrated into our Platform (such as Evolution, Pragmatic Play Live, JILI, Spribe, etc.) may use their own cookies. hb 777 does not have direct control over those cookies.
Your Rights
As a hb 777 user, you have the following rights regarding your personal information:
7.1 Right to Access
You may request to know what information we hold about you. This request must be made by email, and the information will be provided after identity verification.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings; for other cases, please contact customer service.
7.3 Right to Close Your Account
If you wish to stop using hb 777's services, you may contact customer service to request account closure. Certain information will be retained for a set period as required by legal obligations.
7.4 Right to Object to Processing
You may request to stop receiving marketing communications at any time. However, it is not possible to object to the processing of information that is essential for operating the service.
Protection of Minors
All hb 777 services are intended solely for adults aged 21 and above. We do not intentionally collect any information from minors.
An age verification process is applied at the time of registration. If credible information reaches us that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If parents believe their minor child has opened an account on hb 777, please notify our customer service promptly. For more details on this matter, please see our Responsible Gaming Guidelines.
Policy Changes
hb 777 reserves the right to amend this Privacy Policy at any time. In the event of significant changes, a notification will be sent to the registered email or mobile number, or will be clearly announced on the Platform.
Continued use of the Platform after any changes will be considered as your acceptance of the revised Policy. It is therefore recommended that you visit this page regularly.
In addition to this Policy, answers to privacy-related questions may also be found in our Frequently Asked Questions (FAQ) section.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the channels below. Our customer service team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Information
When sending a privacy-related request, please include your registered email or mobile number so we can verify your identity quickly.
We usually respond to written requests within business days. For urgent matters, contacting us via live chat gets you faster support.
Notice: This privacy policy applies to the hb 777 platform. It was last updated on 1 January 2025. To learn more about our services, visit the About Us page.